Our HVAC Affiliates

Hays Cooling & Heating Testimonials

Air Conditioning Testimonials & Reviews

Find out why we are the best AC company!
Maintaining a good reputation has always been important to us at Hays Cooling & Heating. We work hard everyday to show our customers why we are the best air conditioning company. Please take a moment to read or watch some of our reviews below. Customer service is our number one priority!
RatingI was really happy with the service provided by Hays. We needed a new furnace and they suggested replaced both the AC (from 1970) and furnace with a heat pump, effectively eliminating our furnace need. Not only are we looking forward to the efficiency, but the added space that our furnace was taking up. We worked with Bill and he was extremely helpful throughout the whole process, and was available every time I called. We will absolutely continue using Hays and will refer them to our friends.

Jared Wells

RatingHays was recommended to me by a coworker 20 years ago. I found them to be honest enough to decline work as unnecessary. Wow I was surprised by that. Since then they have installed new a/c in two homes of mine. As a former contractor, I am used to seeing things that go wrong. Not with Chris Hays!! Good guy and great company. Use with confidence!!

Jeff Kalina

Rating We knew we were facing replacement of our 15-year old A/C and furnace units when we bought our house two and a half years ago. Hays had regularly serviced our units, and had kept us informed about their condition and the consequences we could be facing should one or more of the units breakdown. After this past summer, we knew it was time to act, and we sought and received replacement estimates from Hays and three other well-known companies.
The process was informative, reassuring and at all times professional, with Hays and its sales rep, Bill Schwegman, consistently responsive, accessible, flexible and creative in working with us to keep costs down and ensure we were making a sound decision, one in which Hays would be with us for years to come as a guarantee on our choice. Our install was scheduled quickly, the experience and skill of the five-member crew was obvious (nothing nicked nor out of place nor forgotten. In short, nothing wanting), and our good feeling about choosing Hays is total. The routine quality check of our install about a week later by Jerry S. was as smooth, thorough and helpful as the previous Hays visits concerning the purchase and install of our new system. The Hays team truly earns its reputation. Thank you again for a job very well done.

Bob, Patti Saigh

RatingYour service representative, Brandon R., was prompt, courteous, and presented a professional image. My air conditioning concerns were discussed fully and your representative explained the workings of our conditioning system in plain language and very concisely. It became clear that your representative cared that I, as a consumer, was being treated fairly and equitably. Your representative went about his work quickly and efficiently and took the time needed to get his work done competently. I might add that he exhibited a command of “people skills.” One can only hope that his work ethic is emblematic of your business. I will be in touch to work out a seasonal maintenance program.

Bruce S. Garry

RatingHays cooling and heating are by far the best!!! Summers in AZ aren’t exactly ideal, especially being 8 months pregnant. Our AC stopped working over the weekend and we were able to call Hays to submit a ticket, first thing Monday morning we got a call back to have a tech come out! Over all I spoke with a few different people who more than helpful and sympathetic to our problem! I want to give a HUGE thank you to Al!!! He came out, diagnosed the problem, gave me all the tools and guidance needed to move forward and showed so much love and interest in his job! I contacted the original company who did the installation and they were offering free service to re install the unit!! Pffffttt!! I’d pay to have Al come back and use Hays a million times over before ever going with a different company! Al has saved the day! I can finally breathe in our cool house! THANK YOU AL!!!!!! Myself, unborn baby, and fur babies appreciate you so much!!!!

Shayna Wilson

RatingThe first time we used Hays was back in March. Al came out and replaced the blower. Service was fast, and, although it was an expensive part to replace, the service and labor fees weren’t terrible.

Our a/c stopped blowing cool air yesterday at noon. I called Hays, and they were able to send out a tech 24 hours later. Justin was prompt, fast, and friendly. He went above and beyond the minimum to get our system working and ensure that it will keep working for the rest of the summer. He even gave us some advice about our vents that was helpful. The fee was very reasonable in this situation, as well. We will definitely call Hays for our a/c needs in the future.

Rhia Schaudt

RatingI had another company out trying to fix my AC for TEN days in a heat advisory. The other company was out 3 times and couldn’t get my house below 90. Mike came out at 830 pm Sunday on a HOLIDAY weekend. Within 30 minutes he had diagnosed the real problem and had it fixed and my house (with 2 kids sweating) cooling within the hour. He was professional, knowledgeable, polite, and extremely competent. I cannot say enough about how impressed I am with this service, especially when the other company left my house at 99 degrees for over a week. Furthermore Mike proved that this company hires skilled professionals. Thank you Hays and thank you Mike! A+++

Stormi Cooper

RatingTechnician Al A. Hays Cooling and Heating. EXCELLENT JOB! Polite, courteous, and professional. Actually I think hes the only tech that EVER took the time to hook up a water hose to clean out the unit on the 2nd story roof. Gave me the full low down on my unit and is sending pictures to my E mail. I called the company up and said I only want Al A. out here for now on!

THANK YOU AL! WE WILL SEE YOU AGAIN!

Jacqueline H.

RatingOur technician Frank was absolutely amazing! He went above and beyond any other ac technician ever did and didn’t charge anything extra beyond what we were told when we booked our service. He spent 4 hours at our home looking over every aspect of our ac unit and air handler; checking screws, coils, freon, connections, etc. He improved things that should’ve been done by the previous companies, and was beyond thorough. Our compressor is dying but not needing immediate replacement as it’s still actively cooling our home – but he offered many suggestions as far as which route to go when it is time to replace, and what products are better than others. We will never use another company!!!

Stephanie Schellenbaum

RatingOn the hottest day of the year my AC kicked the bucket. I called Hays, and had the great pleasure of having Mike as my technician. He had finished a job near me, and was able to come to my home four hours ahead of my scheduled appointment.

Mike is polite, professional, and best of all very good at his job. Within forty-five minutes he diagnosed my AC issue, made the repair, and quickly the 90 degree interior of my home was becoming a distant memory.
I hope that I don’t need to make any emergency calls for this kind of repair, but when I do, I will be calling Hays Heating & Cooling, and asking for Mike!

PS Kennedy

RatingI highly recommend Hays Cooling & Heating. Came home to no AC and called Hays. With it being summer, I didn’t expect quick service, but Dominique arrived promptly at the time I was told and he got our AC up and running. He was knowledgeable and had suggestions and information for future use without any pressure. I will definitely use Hays in the future and plan to sign up for their Bi-annual service plan.

Shelly D.

RatingHays is very responsive, in constant communication regarding tech arrival and very clean and professional. They explain everything until you understand all issues, options, costs, and are very knowledgeable about equipment and fair with their pricing. I signed up for the annual maintenance program and would highly recommend their services. My unit is 17 years old and will hopefully keep me cool for a few more years!

Stacey Newman

RatingMike was great! Very personable and professional. They were true to the 5 star ratings that they have been receiving. Fair prices and we’re able to install the air scrubber that I’ve been wanting for a while cheaper than other companies. Very honest too! I’ve already referred to friends.

Adam Zamora

RatingI went with Hays Cooling & Heating based on a recommendation. Now that they have installed my Air Condition system, I will highly recommend them to my friends. They were fair, candid, and kept their word on all the dates they promised. I had my first service call and they were out the same day. Highly recommend Hays Cooling & Heating.

Kevin Graddy

RatingThe AC Tech person, Justin, was personable and well-prepared with a high degree of expertise He first went up into the attic [115F] and checked the unit there. He came down and then we went outside to the central unit. With various electronic gauges he checked the unit out. Everything was in good order. I highly recommend Hays Cooling; they care about service and do a superlative job.

Warren S.

RatingHIGHLY RECOMMEND! I have had terrible experience finding an AC company that will fix the problem rather than focus on trying to sell products I don’t need. I called on a Saturday and had a tech out within 2 hours. Brandon was professional and took the time to show me what the problem was and what my options are. They will be getting my business for a long time if this is their everyday standard. THANK YOU!

Jennifer Wisely

RatingVery courteous and professional. Mike arrived promptly and explained up front everything he was going to do for the preventive maintenance checkup on my AC system. During his inspection, Mike took plenty of pictures of the items that needed attention and thoroughly explained them and the recommended remedies. In the end, he found and documented prior repairs from the other contractors I have used over the years that were not done quite right where corners were cut. Mike fixed everything and again showed us pictures of the work he completed to make sure my wife and I were satisfied with the repairs.

I am extremely happy with the service, and the charges were very reasonable. Hays Cooling & Heating is by far the best AC service contractor I have used in my 19 years living in Phoenix and would recommend them to anyone.

David Morris

Rating “Just a check-up this time, but they arrived early and worked quickly. The entire experience with this company has been outstanding, from the purchase of the new unit last year until now. Great prices and great people; I highly recommend them!”

Patrick R.

Rating “This company was amazing! We had a horrible experience with a well-known brand previously, so I was reading reviews to find a new one. Hays was perfect.
We called because our A/C was turning on but would not cool. When Xavier took my call, he was professional and compassionate. He heard my youngest daughter (age 2 1/2) talking in the background and immediately looked to get us an earlier appointment.
Mike came out, he was professional and courteous, and it took him only a few minutes to know what the problem was. Unfortunately, the part that was needed was a week away. We paid for the 2 day shipping to get the part here, but we were still going to be without air conditioning for 2 days. In 100 degree weather, apparently nobody involved thought this was ok. The very next morning, at 10 am, I received a phone call that the part had gotten there earlier than expected and they were scheduling it to be installed that evening. Mike arrived an hour ahead of schedule and installed the part well within the estimated time. He even checked to make sure it was working properly and cleaned out before getting ANY payment details.
Let me reiterate that for anyone that didn’t catch it. They put a rush order on a part without any payment information. I was flabbergasted. This is the way to do business. True professionals and their customer service is the best I’ve seen. Thank you, Hays.”

Cara A.

“A+ … Looking for an AC company – look no further! This really is the light to the end of the tunnel. I am always skeptical and use multiple resources before I choose a company especially when it comes to fixing the house. This company serves as the PERFECT EXAMPLE of what all other AC companies should be like.
Annalise answered my initial phone call – what an absolute delight to speak to. Friendly, kind, efficient, very professional…should I go on! She went above and beyond ensuring that they were able to come out to suit MY schedule, even during late hours of the evening. As busy as they were that did not matter and they know how to deal with pressure, as well as make you feel important and valued! She’s a great asset to this company.
Travis came to fix our unit – not only was he so friendly and respectful, but he was on time and honest. I usually let my dad take care of the house, but seeing that he’s out of town at the moment, I had questions and Travis was so kind and patient to explain, educate and show me what the problem was. He’s another great asset to the company.
P.s. They were stuck on the phone for over an hour with my insurance company just to get an authorization approved – their patience and kindness goes a long way!
Thank you Hays Cooling – we will be returning long-term clients and refer you to ALL our family and friends!”

Linda C.

Rating “A/C not cooling on Saturday Night, called Hays Sunday Morning and Travis arrived within an hour. A/C was fixed and we had cool air again. Travis was knowledgeable and efficient. As part of their annual service plan, we paid a fair price and have the comfort of knowing they will come quickly when we need them. This was a great experience with Hays Cooling and Heating!”

Richard H.

“AMAZING people! The owner Stacia is wonderful to deal with and is hands on to make sure you’re taken care of. The technician Travis was great too, so detail oriented and took care of my issue fast and got me back to 100%! Love these people, can’t rave about them enough!!!!”

Erica A.

Rating “Awesome, quick service! My A/C took a dump and stopped blowing cool air. I checked for a service with great reviews and this company lived up to the hype! When I called I was told a tech would be here between 7p-9p. This would mean I would have to suffer for 9 to 11 hours. I get it, stuff happens. To my grateful surprise, I received a call back in 5 minutes to be told someone would be here in 30 minutes…HAPPY, HAPPY, JOY, JOY!! My hero Thad appeared at my door! For a split second I thought about bowing to his mercy and kiss his feet…thats how happy I was! Before I knew the air conditioning God’s blessed me with cool air. I could swear I saw a look of approval in my dog’s eye! Thad was quick, thorough, and courteous. Great job! I will definitely use them again to service my A/C in the future.

Crystal H.

“I can see why these guys are 5 stars!! They were very professional from start to finish.. Salesman Bill came over showed us some units with lots of information on each unit. We picked our unit he got us financed and things went very smoothly and my unit was on my house a week later. What more could you ask for!! With that being said I got 2.5 quotes from other Big AC companies. Let me just say Parker and sons which was our original pick never answered our emailed questions and NEVER followed up with us… Never heard a word from them.. They lost a sale! Oh and Chas Roberts well this is were the 1/2 comes in. I cancelled them cause they couldn’t even find my house after giving them my address 3 TIMES!! Come on Man!! Anyways I’m glad I made the right choice THANKS HAYS AND BILL YOU GUYS DID GREAT couldn’t be happier!!”

Hacksaw D.

Rating “Great service I had bad luck with two previous companies, so I was apprehensive about the first maintenance visit. Plus I signed up for the two for one special on the basis of other reviews. All worked out well”

Wiscogirl

“Seriously Awesome Really had a terrific experience working with this company and would recommend them to anyone. What stood out was the GREAT communication I received from everyone I came in contact with”

Kristina Etzler

Rating “Absolutely More Than I Ever Expected Way thumbs up people! I’m the woman with 3 kids where everything usualy goes wrong somehow. EXCEPT for this time! Start to finish I felt very taken care of, informed and educated”

TheePlanB

“Hays Cooling and Heating is a fantastic family owned business. We have been using them for years and will never go anywhere else. It’s hard to find the level of honesty and integrity they have nowadays. You really are the best air conditioning company in Arizona!”

Ryan

Rating “Chris Hays is a hero in my book because he fought the home warranty people to get me what I needed instead of throwing money down a rat hole with repairs. This was back in 2006. Hays Heating and Cooling is the best, as far as I’m concerned. They’ve always been there when I needed them and did the job. They definitely get a ***** rating at our home!”

Nadine

Video Testimonials:

A+ Rated Heating and Air Conditioning Company

We have worked hard to earn our A+ Rating Top Air Conditioning Companies 2012 from the Better Business Bureau and it’s something we plan on always having. We strongly believe that in order to be the best, we have to treat our customers like family. This means keeping our word and never engaging in questionable business practices. You’ll never hear us try to lure a customer in with a “free” service call only to charge them more later. We believe in treating our customers fairly! We want to be your AC Company for life!

Important Links and Information: