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Reviews

Maintaining a good reputation has always been important to us at Hays Cooling, Heating & Plumbing. We work hard every day to show our customers why we are the best and most reliable company for your home comfort. Please take a moment to read or watch some of our reviews and testimonials below. You’ll see that customer service is our number one priority!

Hays Cooling Heating & Plumbing
4.9
Based on 785 reviews
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R C
R C
22:05 12 Nov 20
Today I had the pleasure of meeting Justin who is now my plumber for life! I'm a new customer who called for water... pressure issues & he quickly knew the problem & fixed it; he checked everything in my house for me & was honest...yes HONEST about what I needed & did not need to replace; he allowed me to follow him around asking questions constantly too. I was so happy to finally find a plumber that was knowledgeable & trustworthy, I signed up for a year of their heating & cooling service AND I purchased the Flow Tech water system to help my pipes. To the owners, Justin is truly an asset to your team & I have already recommended his plumbing skills to my neighbor. I look forward to exploring other services your company provides.read more
Russ Karr
Russ Karr
23:17 09 Nov 20
Ray kept me informed and explained the likely cause of the issue we had been experiencing, and what he did to fix it.... So far, it seems to be working fine now.Hays has been very responsive. I would highly recommend them for new installation and/or maintenance. I have had several different staff members over the past few years and they have all been great to work with.read more
Shannon Williams
Shannon Williams
16:37 09 Oct 20
We have used Hays for several years now and have been so happy with the service every single time. Most recently we had... our AC serviced while we were away and the person who came out was so helpful and communicative, letting us know when he was coming and leaving. He also helped walk us through the details of the service plan which was a huge benefit for us. Just today we had Mitch out for a water heater flush and he was also so great. Was right on time and very friendly and helpful. Had suggestions for product we can use to help sustain the plumbing while we are away. Thank you!!read more
Chris Lantvit
Chris Lantvit
03:46 23 Sep 20
First off we are renters and have no idea about the value. That being said, we had a 7-9am window and Sam arrived... promptly just after 7am. We also received a call from the office confirming thst Sam was on his way. He came to do an AC tune up. He was very polite, professional, and took about two hours to complete the call. He was very thorough. The unit is very old and he could have easily said it needed repair and we wouldn't have been the wiser. He cleaned up after himself and I appreciated the fact the he locked my gate when he left as I hobble with a cane. Good experience from the beginning, would definitely suggest to the landlord to keep using them and recommend to neighbors.read more
John Gallagher
John Gallagher
00:29 23 Sep 20
Jack. Z. from Hays Cooling Heating & Plumbing was very professional and also very personable. He came out in the peak... of summer. Literally 118 degrees out and gave me a straight forward, no nonense estimate on replacing my failing 16 year old heat pump. The installers from Hays did a great job. It was installed quickly and cleanly. I even got a new air filter return which was a much needed upgrade from the original. The new unit has improved the comfort level of my home and my utility bill even when down a bit. I highly recommend this company.John G.read more
Carlos Mendivil
Carlos Mendivil
18:51 14 Aug 20
I called Hayes because I was recommended to them by a friend of mine, after having several people out for quotes, i... decided to go with them because of Bill. Bill was amazing, explained this thoroughly and gave us an amazing quote. They installed a few days later and by the time I got home it was already nice and cold inside. Kevin did a quality control check today which he took care of a few minor details and was nice and effective at his work.read more
William G. Quandt
William G. Quandt
13:46 02 Jun 20
June 02, 2020Another good experience with Hays Cooling Heating & Plumbing!It has been one week since my residential... heat pump was inspected by Hays and there have been no problems.Called Hays and received customer friendly scheduling assistance.Technician Sam R. arrived on time and explained procedure and cost.Ninety minutes later Sam informed me that all tests were normal - no problems found.Pictures, notes and explanations were provided.Sam’s experience and knowledge assured me I was ready for another Summer of heat.I have relied on Hays three times for a heat pump inspection and four times for plumbing repairs.I recommend Hays for cooling, heating and plumbing projects!read more
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