Maintaining a good reputation has always been important to us at Hays Cooling & Heating. We work hard everyday to show our customers why we are the best air conditioning company. Please take a moment to read or watch some of our reviews below. Customer service is our number one priority!
“This company was amazing! We had a horrible experience with a well-known brand previously, so I was reading reviews to find a new one. Hays was perfect.
We called because our A/C was turning on but would not cool. When Xavier took my call, he was professional and compassionate. He heard my youngest daughter (age 2 1/2) talking in the background and immediately looked to get us an earlier appointment.
Mike came out, he was professional and courteous, and it took him only a few minutes to know what the problem was. Unfortunately, the part that was needed was a week away. We paid for the 2 day shipping to get the part here, but we were still going to be without air conditioning for 2 days. In 100 degree weather, apparently nobody involved thought this was ok. The very next morning, at 10 am, I received a phone call that the part had gotten there earlier than expected and they were scheduling it to be installed that evening. Mike arrived an hour ahead of schedule and installed the part well within the estimated time. He even checked to make sure it was working properly and cleaned out before getting ANY payment details.
Let me reiterate that for anyone that didn’t catch it. They put a rush order on a part without any payment information. I was flabbergasted. This is the way to do business. True professionals and their customer service is the best I’ve seen. Thank you, Hays.”…Cara A..
“A+ … Looking for an AC company – look no further! This really is the light to the end of the tunnel. I am always skeptical and use multiple resources before I choose a company especially when it comes to fixing the house. This company serves as the PERFECT EXAMPLE of what all other AC companies should be like.
Annalise answered my initial phone call – what an absolute delight to speak to. Friendly, kind, efficient, very professional…should I go on! She went above and beyond ensuring that they were able to come out to suit MY schedule, even during late hours of the evening. As busy as they were that did not matter and they know how to deal with pressure, as well as make you feel important and valued! She’s a great asset to this company.
Travis came to fix our unit – not only was he so friendly and respectful, but he was on time and honest. I usually let my dad take care of the house, but seeing that he’s out of town at the moment, I had questions and Travis was so kind and patient to explain, educate and show me what the problem was. He’s another great asset to the company.
P.s. They were stuck on the phone for over an hour with my insurance company just to get an authorization approved – their patience and kindness goes a long way!
Thank you Hays Cooling – we will be returning long-term clients and refer you to ALL our family and friends!”…Linda C.
“A/C not cooling on Saturday Night, called Hays Sunday Morning and Travis arrived within an hour. A/C was fixed and we had cool air again. Travis was knowledgeable and efficient. As part of their annual service plan, we paid a fair price and have the comfort of knowing they will come quickly when we need them. This was a great experience with Hays Cooling and Heating!”…Richard H..
“AMAZING people! The owner Stacia is wonderful to deal with and is hands on to make sure you’re taken care of. The technician Travis was great too, so detail oriented and took care of my issue fast and got me back to 100%! Love these people, can’t rave about them enough!!!!”…Erica A.
“Awesome, quick service! My A/C took a dump and stopped blowing cool air. I checked for a service with great reviews and this company lived up to the hype! When I called I was told a tech would be here between 7p-9p. This would mean I would have to suffer for 9 to 11 hours. I get it, stuff happens. To my grateful surprise, I received a call back in 5 minutes to be told someone would be here in 30 minutes…HAPPY, HAPPY, JOY, JOY!! My hero Thad appeared at my door! For a split second I thought about bowing to his mercy and kiss his feet…thats how happy I was! Before I knew the air conditioning God’s blessed me with cool air. I could swear I saw a look of approval in my dog’s eye! Thad was quick, thorough, and courteous. Great job! I will definitely use them again to service my A/C in the future. Crystal H
“I can see why these guys are 5 stars!! They were very professional from start to finish.. Salesman Bill came over showed us some units with lots of information on each unit. We picked our unit he got us financed and things went very smoothly and my unit was on my house a week later. What more could you ask for!! With that being said I got 2.5 quotes from other Big AC companies. Let me just say Parker and sons which was our original pick never answered our emailed questions and NEVER followed up with us… Never heard a word from them.. They lost a sale! Oh and Chas Roberts well this is were the 1/2 comes in. I cancelled them cause they couldn’t even find my house after giving them my address 3 TIMES!! Come on Man!! Anyways I’m glad I made the right choice THANKS HAYS AND BILL YOU GUYS DID GREAT couldn’t be happier!!”…Hacksaw D.
“Great service I had bad luck with two previous companies, so I was apprehensive about the first maintenance visit. Plus I signed up for the two for one special on the basis of other reviews. All worked out well”…wiscogirl.
“Seriously Awesome Really had a terrific experience working with this company and would recommend them to anyone. What stood out was the GREAT communication I received from everyone I came in contact with”…KristinaEtzler
“Absolutely More Than I Ever Expected Way thumbs up people! I’m the woman with 3 kids where everything usualy goes wrong somehow. EXCEPT for this time! Start to finish I felt very taken care of, informed and educated”…TheePlanB.
“Hays Cooling and Heating is a fantastic family owned business. We have been using them for years and will never go anywhere else. It’s hard to find the level of honesty and integrity they have nowadays. You really are the best air conditioning company in Arizona!”…Ryan
“Chris Hays is a hero in my book because he fought the home warranty people to get me what I needed instead of throwing money down a rat hole with repairs. This was back in 2006. Hays Heating and Cooling is the best, as far as I’m concerned. They’ve always been there when I needed them and did the job. They definitely get a ***** rating at our home!”…Nadine.
“Just a check-up this time, but they arrived early and worked quickly. The entire experience with this company has been outstanding, from the purchase of the new unit last year until now. Great prices and great people; I highly recommend them!”…Patrick R..
We have worked hard to earn our A+ Rating from the Better Business Bureau and it’s something we plan on always having. We strongly believe that in order to be the best, we have to treat our customers like family. This means keeping our word and never engaging in questionable business practices. You’ll never hear us try to lure a customer in with a “free” service call only to charge them more later. We believe in treating our customers fairly! We want to be your AC Company for life!
Our company will change the way you think about home comfort. We are a full service company with friendly, honest, reliable employees. Hays Cooling & Heating will not settle for anything less than excellence. We have integrity to admit when we have made a mistake and the courage to change. We value and dedicate our time to making sure our customers know we care.
Hays Cooling & Heating Services
Why Choose Us
We Provide Quick – Quality Driven Customer Service
Hays Cooling & Heating takes tremendous pride in our strong customer service record. Our primary mission is your complete satisfaction. We are also among the highest ranked HVAC service providers and maintain a Complaint Free License and Record with the BBB of Arizona since 1989.
We Have Proven Experience
Since 2001 Hays Cooling & Heating has been a leading provider of quality-driven cooling and heating repairs, service and installation in the Greater North Phoenix Valley. Each certified tech is highly experienced in servicing, repairing and installing all types of HVAC systems. Our experience also allows us to produce quality results.
We Build Quality Relationships
Hays Cooling & Heating is a family owned and operated company. As such, you can be certain that we’ll treat all customers as a member of our family. We custom develop maintenance solutions for heating, cooling and water heating systems that fit your needs and budget.
We Love What We Do Daily
It is truly our pleasure to service the greater North Phoenix metro area with dependable heating, cooling and water heating service, repair and installation. Each of our team members truly enjoys working with our customers. No matter what questions or problems you have or are experiencing, we’re here to help.
Contact Hays Cooling & Heating
Hays Cooling & Heating LLC
24825 N. 16th Ave #115
Phoenix, AZ 85085
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